Using VISCOM LiveSupport we are able to provide faster and more efficient support with questions and problems, because we have a direct look to the desktop of your computer!

Go directly to the download of the DeskShare auxiliary programme…

Connection to the internet and the small DeskShare auxiliary programme (286K) are the only things required to use VIScontrol LiveSupport. You can start it right after downloading; there is no installation necessary.

Our support will provide you with a five digit PIN code. This must be entered in the dialogue window. Then you share your desktop with us. Now, everything is ready for our support staff. Quite simple, isn’t it?

Security

The data are encrypted and lead via an exchange server. On the website of DeskShare GmbH you will find further information concerning security and confidentiality of transmitted data.

We, VISCOM Visual Communications, guarantee that we use the access to your computer for technical support only, and that we do not install programmes to spy your data.